Customer Service

Terms + Conditions

These terms and conditions govern your use of the Enjoy online store. By placing an order, you agree to and are bound by these terms. If you are unwilling to comply with these terms then you may not use Enjoy online store.




All prices on the Enjoy online store are given in New Zealand Dollars exclusive of delivery costs.

We accept payment by credit card. Credit card payments are processed by Shopify Payments. No card details are stored by Shopify Payments. 

Enjoy has no control over any customs or import duties that could be levied when the package reaches your destination country and for which you will be liable. Please see the shipping section for more information about delivery costs and delivery dates.



We hope it doesn’t happen, but if your order arrived damaged let us know straight away.

Please email as soon as possible (within 5 days of receiving your order) and let us know what's happened. 

You will need to send the item(s) back and we will cover this cost. We can replace the item for you, or if we can't replace it, we'll either refund you in full or offer you a credit. 



If you are unhappy with your order in any way, it can be returned or exchanged provided that it is as new and in saleable condition.

We will exchange or credit full price items that are returned to us within 14 days of the parcel being received by you.

At our discretion, a refund may be offered instead of a credit.

To be eligible for a return, items must be unused and in the original packaging (with tags still on the item, if applicable).  

Please note that all extra postage costs incurred in an exchange are payable by you and return of the new item is subject to us receiving the extra postage costs incurred. Once this is received the new item will be posted immediately.



Refunds are made back to your original method of payment.

Limits on Returns Policy

Our returns policy lasts 14 days. If 14 days have elapsed since your purchase, or if 5 days have elapsed since you received your order, we cannot refund or exchange.
Sale items are not able to be returned or exchanged, unless of course if they're damaged. 

    We highly recommend sending returns back with a track and trace number so it won’t get lost in the mail.

     View full Terms of Service here. You can read our Privacy Policy here.